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Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING (Continental U.S.)

Shipping options are offered for merchandise delivery:

Order Amount Standard ShippingStore Pickup*
Up to $99.99 $9.99 FREE
$100.00 and over FREE FREE


Note: Orders usually ship within one business day of being placed.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

Right to Cancel

Although we hate to cancel orders, sometimes we have to. We reserve the right to cancel any order for any reason we deem appropriate. This includes if a product was order at the wrong price, is out of stock with no immediate restock date,  or the order appears to be fraudulent. If you feel as though your order was canceled and should have been fulfilled please contact us for more information. 
 

IN-STORE PICKUP

Most orders will be ready within two business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

 
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MILLBURN
20 Main Street
Millburn, NJ 07041
973-376-0001

Store Hours:
T, W, F - 10am - 6pm
M & Th - 10am - 8pm 
Sat - 9:30am - 5pm
Sun 12 - 4

STIRLING
393 Main Ave
Stirling, NJ 07980
908-647-2010
Store Hours:
T, W, F - 10am - 6pm
M & Th - 10am - 8pm 
Sat 9:30am - 5pm
Sun 12 - 4
QUICK LINKS
Online Catalog
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Bicycle Fitting Service
Trek Project One
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Every cyclist needs a good shop--a place to get a fix, find new rides, or congregate in a space devoted to two-wheeled worship. Bicycling Magazine has voted High Gear Cyclery one of the 100 Best Bike Shops in the country. Stop in today to experience the best for yourself!